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Customer Service Advisor

Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon who has disrupted an entire industry. Continuously challenging and innovating, Daniel Wellington is an exciting and vibrant brand; striving to enrich the lives of our customers with timeless style. When you join us, you are joining a brand that will give you the guidance and tools to develop and succeed.

If you would like to contribute to our global movement, here is how you can help us to engage the world:

Do you have an eye for the details? And love to provide great service? We are now looking for a new Russian/English speaking colleague to join our Customer Service function in Moscow.  

WHAT YOU WILL DO

As Customer Service Advisor you will focus on providing a great service, as you will be the face of our company. The tasks are very variated, you will use different programs and being able to multitask is a big plus. Some of the questions that our customers will have are: product information, shipping, returns, warranty and repair among others. You will assist our customers over the phone, chat and email.

You will work from our beautiful office in central Moscow, but you will probably also spend some time at the warehouse since you will manage the physical aspect of the warranty and repair processes. This means you will work closely with the Logistics team.

It is up to you to listen to our customers and use your creativity, and passion for meeting their needs and exceeding their expectations. We will rely on you to provide world-class customer service. You will make sure that the customer is satisfied with the whole process.

WHAT YOU KNOW

  • You understand the real value of the Customer Experience
  • Tailoring your approach to each customer 
  • You have a feeling for what the customers expect from us as a company
  • You possess willingness to contribute your ideas to help us develop our Experience
  • Ideally, you have experience as Customer Service Advisor

WHO YOU ARE

  • Solving problems
  • Have keen eye for details
  • Keeping calm and focus under immense pressure
  • Communication; written and verbal Russian and English
  • You can work full time

As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, it's together we create a world class company. Situated in Moscow, you will join a vibrant and driven workplace. Are you ready for the time of your life? Join our movement. 

JOIN OUR MOVEMENT

Or, know someone who would be a perfect fit? Let them know!

Moscow


Moscow Directions

DW LIFESTYLE

In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building everything in-house, are all about constant learning and with that finding our own way of doing business. 

You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.

We expect you to come in, take ownership of your area of responsibility, and bring it to new levels. 

Already working at Daniel Wellington | Europe?

Let’s recruit together and find your next colleague.

email
@danielwellington.com
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