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Customer Service Advisor (French and/or German speaking)

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As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, it's together we create a world class company. Are you ready for the time of your life? 

Daniel Wellington is expanding, and we are now looking for ambitious and hardworking French and/or German speaking Customer Service Advisors to join our team in Stockholm on full time.

YOUR CHALLENGE

As Customer Service Advisor you will deliver exceptional service and be the face (and voice) of Daniel Wellington by supporting our customers over the phone, chat and e-mail simultaneously. You not only have an ability to multitask, but you also have the capacity to create an unparalleled experience; the Daniel Wellington Way. It is up to you to listen to our customers and use your creativity and passion for meeting their needs and exceeding their expectations. We will rely on you to provide world class customer service. 

WHAT YOU ARE AMAZING AT

  • Solving problems; creativity and outside-the-box thinking
  • Connecting with everybody
  • Comfortable taking initiative on our Pre Sales Customer
  • Effectively prioritizing and managing your time

  • Keeping calm and focused under immense pressure

  • Multitasking across systems, applications, and communication channels
  • Engaging with a high ability to explain step-by-step solutions with patience
  • Tailoring your approach to each individual customer

WHO YOU ARE

  • You understand the real value of the Customer Experience

  • You enjoy working in a rapidly changing and fast-moving environment

  • You possess willingness to contribute your ideas to help us develop our experience
  • You accept any and all challenges and are determined to achieve them
  • You have excellent communication skills (both written and spoken) in English. 
  • Language skills in German, French or both.

THIS IS #LIFEATDW

  • A diverse workplace with colleagues from all over Europe
  • Monthly after work activities
  • As much fruit you can eat and fika every Friday
  • Daily workout sessions
  • Great coffee, tea (and beer)
  • A fun office with pool table, gaming room, VR room, golf simulator and much more 

Are we ticking your boxes? Join our movement.

Daniel Wellington is a Swedish company with offices located all around the world. We are a truly global brand who have sold to almost every country worldwide. We have since our inception in 2011 challenged the watch industry by going our own way and we are always looking for brilliant people that want to grow together with us. We give you the possibility to influence, take ownership, and be a part of a journey that only just begun.  

 

Join our movement!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Vasagatan 12
11120 Stockholm Directions

THIS IS #LIFEATDW

In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building everything in-house, are all about constant learning and with that finding our own way of doing business. 

You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.

Already working at Daniel Wellington | Europe?

Let’s recruit together and find your next colleague.

email
@danielwellington.com
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